01227 502962TERMS AND CONDITIONS
Please read our Terms and Conditions carefully and make sure you understand them before placing an order. These Terms and Conditions should be read in conjunction with our full Privacy Policy, Cookie Policy, Refund Policy, and Genetic Information Processing Consent.
Last Updated: June 26, 2026
1. INTRODUCTION
These Terms and Conditions (“Terms”) govern your access to and use of the EasyDNA website, products, services, DNA testing kits, laboratory testing services, reports, and related offerings provided by EDL International, LLC (“EasyDNA,” “we,” “our,” or “us”).
By accessing the EasyDNA website, purchasing services, submitting samples, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, do not use our website or services.
2. COMPANY INFORMATION
The “Company” is EasyDNA.
The Company is a brand operated by EDL International, LLC.
The Company is not a laboratory. All testing services are performed by independent accredited partner laboratories selected by the Company.
3. MANDATORY CONSUMER RIGHTS
Nothing in these Terms limits, excludes or replaces any rights, remedies, guarantees or protections that cannot lawfully be limited or excluded under the laws of the country, state, province or territory where the customer resides. If any provision of these Terms conflicts with mandatory consumer protection laws, the mandatory legal protection will apply to the extent of the conflict.
4. COMPANY’S RESPONSIBILITIES
4.1
The Company will strive to provide tests performed by laboratories that are accredited to ISO/IEC 17025 and/or AABB standard where available.
4.2
The Company will generally dispatch sample collection kits using standard postal or courier services unless an alternative delivery method has been requested by the customer. Shipping costs included with the order will be identified during the ordering process. Delivery times are estimates only and may vary depending on the destination, postal service, customs processes, or other factors outside the Company’s reasonable control.
4.3
The Company will only issue one Kit per Client order. Additional kits requested will incur an administrative charge depending on country of destination (refer to Appendix 1 for tentative charges).
4.4
Where a sample fails to generate a usable DNA profile due to insufficient DNA, contamination, degradation, improper collection, or other sample-quality issues not caused by the Company or its laboratory partners, the Company may require a replacement sample and may charge an applicable resampling fee (refer to Appendix 2 for charges).
4.5
The test reports provided by the Company will be given to the primary contact. Any people tested will have the right to a copy of the report. Written reports will be sent by email to the person identified in the order as the primary contact unless otherwise stipulated. If requested, a hard copy of the results is available by mail for an additional fee.
4.6
The Company may disclose results to participants, legal guardians, persons with parental responsibility, authorized representatives, or other persons entitled to receive the information under applicable law, court order, accreditation requirements, or the consent provided for the testing.
4.7
The Company aims to provide a high-quality Service at all times. If the Client is not satisfied with the service they have received, they should put their complaint in writing to the Company. The Company will endeavor to investigate any complaint promptly and to explain the position to the Client. The Company will make reasonable efforts to investigate and resolve complaints promptly. Nothing in this section limits a customer’s right to pursue any remedy available under applicable law.
5. ELIGIBILITY
You must be at least eighteen (18) years old to purchase services through the Company.
By placing an order, you represent and warrant that:
- You are at least 18 years old;
- You possess legal capacity to enter into binding agreements;
- All information provided is accurate and complete;
- You are authorized to submit samples and information provided in connection with the requested testing.
6. SERVICES
The Company provides coordination and administration of DNA testing services including but not limited to:
- Paternity testing;
- Maternity testing;
- Sibling testing;
- Grandparent testing;
- Avuncular testing;
- Twin testing;
- Immigration DNA testing;
- Prenatal DNA testing;
- Infidelity testing;
- Drug testing;
- Wellness testing;
- Ancestry testing;
- Animal testing;
- Other biological testing services.
Available services may vary by jurisdiction.
The Company reserves the right to modify, discontinue, or refuse services at its discretion.
7. RESTRICTED JURISDICTIONS
The Company does not accept orders from countries or territories subject to applicable United States sanctions laws or trade restrictions.
The Company reserves the right to reject, cancel, suspend, or terminate orders that may violate applicable export control laws, sanctions laws, or regulatory requirements.
Customers are responsible for ensuring compliance with local laws applicable to DNA testing services in their jurisdiction.
8. CUSTOMER RESPONSIBILITIES
Customers must not submit any sample unless they have the legal right and all required permissions to do so. This includes consent from adult participants, appropriate authorization for minors, legal authority for deceased participants, and any additional consent required by local law, court order, immigration authority, legal guardian, person with parental responsibility, next of kin or other authorized representative. The Company may request evidence of authority and may refuse, suspend or cancel testing where authorization appears incomplete, disputed or unlawful.
Customers are responsible for:
- Providing accurate information;
- Following sample collection instructions;
- Submitting samples in a timely manner;
- Obtaining any necessary permissions or consents;
- Ensuring lawful submission of samples;
- Providing accurate email and contact information;
- If you are a resident of the UK, please refer to Appendix 5 for more information on the HTA.
The Company shall not be responsible for delays or delivery failures resulting from inaccurate customer information.
Customers must submit samples within three (3) months from the date of purchase. If samples are not received within this period:
- The order may be closed;
- The case may be archived;
- Additional reactivation fees may apply (refer to Appendix 3 for charges).
After twelve (12) months from the date of purchase, the Company may permanently close the order and delete associated records in accordance with its retention policies. Unused orders are not automatically eligible for refunds after expiration of the submission period. Refund requests will be reviewed on a case-by-case basis.
Customers are responsible for arranging and paying for the return shipment of samples unless the Company has provided prepaid shipping materials. The Company is not responsible for delays, loss, damage, or non-delivery caused by postal operators, courier services, customs authorities, or other third parties outside the Company’s reasonable control. This provision does not affect any rights that cannot lawfully be excluded under applicable consumer protection laws.
9. CONSENT TO TESTING
By submitting samples, you represent and warrant that:
- You have obtained all necessary consents;
- All participants have authorized testing where required;
- Any minor participant is represented by a parent, legal guardian, or authorized individual;
- Submission of samples complies with applicable law.
The Company may refuse testing where authorization appears incomplete or questionable.
10. LABORATORY SERVICES
The Company coordinates testing through accredited independent laboratories.
The Company does not:
- Perform laboratory analysis;
- Operate laboratory facilities;
- Guarantee laboratory accreditation status beyond information provided by laboratories;
- Control laboratory methodologies.
Laboratories remain responsible for their testing procedures and scientific analysis.
11. REPORT DELIVERY
Unless otherwise requested or required by law, reports will be delivered electronically.
Customers are responsible for:
- Providing accurate email addresses;
- Monitoring email accounts;
- Checking spam or junk mail folders.
The Company shall not be responsible for delivery delays resulting from inaccurate contact information or email filtering systems.
Physical delivery options may be available for additional fees.
12. TURNAROUND TIMES
Estimated turnaround times are provided for informational purposes only.
Turnaround times may be affected by:
- Laboratory workload;
- Sample quality;
- Additional testing requirements;
- Shipping delays;
- Government or regulatory requirements.
The Company cannot guarantee specific turnaround times.
13. PAYMENTS
Payment is due at the time of ordering unless otherwise agreed in writing.
The Company reserves the right to:
- Refuse services for unpaid orders;
- Suspend testing for non-payment;
- Withhold reports until payment obligations are satisfied.
Taxes, duties, customs charges, and governmental fees remain the responsibility of the customer unless otherwise stated.
14. CANCELLATIONS AND REFUNDS
Refund or withdrawal eligibility will vary based upon the stage of processing. Generally:
14.1 Cancellation Before Kit Shipment
A full refund will be issued if a cancellation request is received before the sample collection kit has been shipped or issued.
14.2 Cancellation After Kit Shipment
Shipping and handling fees are generally non-refundable (refer to Appendix 4 for charges).
14.3 Cancellation Periods and Commencement of Services
Due to the personalized nature of the Kit, which is customized for each Client, refunds will be limited or fall outside the Consumer Contracts Regulations. Where applicable law provides a cancellation or cooling-off period, The Company will respect that right. Where a customer expressly requests that services begin during an applicable cancellation period and acknowledges that cancellation rights may be lost or reduced once performance begins, refunds may be reduced or unavailable to the extent permitted by law.
14.4 Cancellation After Sample Receipt or Laboratory Processing
Once samples have been received by a laboratory and accessioning, preparation or analysis has begun, refunds will generally be unavailable because costs have been incurred. This does not affect any mandatory consumer rights or remedies that cannot legally be excluded.
14.5 Cancellation After Testing Completion
Completed testing services are non-refundable.
Refunds shall be made in accordance with The Company’s Refund Policy.
15. NO MEDICAL, LEGAL, OR PROFESSIONAL ADVICE
The Company does not provide:
- Medical advice;
- Legal advice;
- Immigration advice;
- Genetic counseling;
- Physician services;
- Mental health services.
Testing results should not be relied upon as a substitute for professional advice. Customers should consult qualified professionals regarding interpretation or use of testing results.
16. RESEARCH AND PRIVACY
Personal information and genetic information are governed by:
- The Company’s Privacy Policy;
- Genetic Information Processing Consent;
- Research Consent Form where applicable.
The Company does not sell genetic information. The Company does not share personal information for cross-context behavioral advertising.
17. INTELLECTUAL PROPERTY
All content available through The Company, including:
- Website content;
- Logos;
- Trademarks;
- Reports;
- Text;
- Graphics;
- Software;
remains the property of The Company or its licensors.
No rights are granted except as expressly stated.
18. PROHIBITED ACTIVITIES
Users shall not:
- Submit unauthorized samples;
- Misrepresent identities;
- Violate applicable laws;
- Interfere with website operations;
- Reverse engineer systems;
- Attempt unauthorized access to systems.
19. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
THE COMPANY’S TOTAL LIABILITY ARISING FROM OR RELATING TO ANY CLAIM, LOSS, DAMAGE, OR DISPUTE SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC TEST OR SERVICE GIVING RISE TO THE CLAIM.
The Company shall not be liable for:
- Indirect damages;
- Consequential damages;
- Special damages;
- Punitive damages;
- Lost profits;
- Emotional distress;
- Business interruption.
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY WHERE IT WOULD BE UNLAWFUL TO DO SO, INCLUDING LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY STATUTORY CONSUMER GUARANTEE, RIGHT OR REMEDY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.
20. INDEMNIFICATION
Customers agree to indemnify and hold harmless The Company, its affiliates, officers, employees, contractors, laboratories, and service providers from claims arising from:
- Unauthorized sample submissions;
- Violation of law;
- Violation of these Terms;
- Misuse of testing services.
21. CHARGEBACKS
Customers agree not to initiate chargebacks for services properly rendered. Where a chargeback is initiated:
The Company reserves the right to:
- Contest the chargeback;
- Provide documentation supporting the transaction;
- Recover collection costs;
- Recover attorneys’ fees where permitted by law;
- Suspend future services;
- Terminate customer accounts or future ordering privileges.
22. FORCE MAJEURE
The Company shall not be liable for delays or failures caused by events beyond its reasonable control including:
- Natural disasters;
- War;
- Terrorism;
- Labor disputes;
- Internet failures;
- Government actions;
- Epidemics or pandemics;
- Laboratory disruptions;
- Shipping interruptions.
23. DISPUTE RESOLUTION AND MANDATORY ARBITRATION
Where permitted by applicable law, disputes arising from or relating to these Terms, the website, testing services, reports or related matters may be resolved through binding arbitration administered by JAMS in New Mexico, USA, in English, under New Mexico law.
The parties waive any right to trial by jury.
The parties waive participation in class actions, class arbitrations, and representative proceedings.
This arbitration provision does not apply to consumers where mandatory laws in their country, state, province or territory of residence prohibit mandatory arbitration, class action waivers, foreign venue clauses, or restrictions on access to local courts or regulators. Nothing in these Terms prevents a consumer from bringing a claim or complaint before a court, regulator, ombudsman, consumer protection authority, data protection authority or other body where they have a mandatory legal right to do so.
24. GOVERNING LAW
These Terms are governed by the laws of the State of New Mexico, USA, except that customers who are consumers may also rely on any mandatory consumer protection laws of their country, state, province or territory of residence. Nothing in these Terms deprives consumers of mandatory legal protections that cannot be excluded by contract.
25. ELECTRONIC COMMUNICATIONS
Customers consent to receive communications electronically, including:
- Order confirmations;
- Test reports;
- Privacy notices;
- Policy updates;
- Customer service communications.
Electronic communications satisfy legal requirements for written communications.
26. SEVERABILITY
If any provision of these Terms is determined unenforceable, the remaining provisions shall remain in full force and effect.
27. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, Genetic Information Processing Consent, and any applicable order forms, constitute the entire agreement between The Company and the customer.
28. CHANGES TO THIS POLICY
The Company reserves the right to modify these Terms and Conditions at any time.
Updated versions will be posted on the Company’s website and become effective upon publication.
29. CONTACT INFORMATION
For refund requests or questions regarding these Terms and Conditions, please contact:
Data Officer
EDL International, LLC
Email: [email protected]
Postal Address: EDLI, 500 South Main Street, Las Cruces, New Mexico, 88001, United States of America
APPENDIX 1 – Additional Kits – Local / International (minimum charge)
| UK | GBP £ 20.00 / GBP£ 30.00 |
| Europe | EUR € 30.00 / EUR€ 45.00 |
| USA | USD $ 35.00 / USD$ 50.00 |
| Canada | CAD $ 45.00 / CAD$ 60.00 |
| South Africa | ZAR 490.00 / ZAR 650.00 |
| Other | USD $ 45.00 / USD$ 60.00 (subject to location) |
APPENDIX 2 – Resampling Contaminated / Failed Samples
| UK | GBP 30.00 |
| Europe | EUR € 35.00 |
| USA | USD $ 40.00 |
| Canada | CAD $ 50.00 |
| South Africa | ZAR 800.00 |
| Other | USD $ 40.00 (subject to location) |
* Covers maximum of two persons for re-testing oral swabs. (For non-standard samples please consult our retail price list online)
* Sample Kit NOT included
APPENDIX 3 – Reactivation Fee / Archived Cases
| UK | GBP 50.00 |
| Europe | EUR € 60.00 |
| USA | USD $ 65.00 |
| Canada | CAD $ 70.00 |
| South Africa | ZAR 815.00 |
| Other | USD $ 65.00 (subject to location) |
APPENDIX 4 – Cancelling Order After Shipment
| UK | GBP £ 25.00 |
| Europe | EUR € 35.00 |
| USA | USD $ 40.00 |
| Canada | CAD $ 50.00 |
| South Africa | ZAR 490.00 |
| Other | USD $ 50.00 (min fee, subject to location) |
*Applicable within 3-month Expiry Period.
APPENDIX 5 – UK Residents – Human Tissue Act
It is an offence under section 45 of the Human Tissue Act to have any bodily material with intent to analyse the DNA in it without qualifying consent, subject to certain exceptions. This offence applies to the whole of the UK.
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